Meet the Team: Viktoria Laufer

Intro
In this edition of our Meet the Team series, we’d like to introduce Viktoria, Project Manager at Erlang Solutions.

She shares what it’s like to work across complex, multilingual projects, reflects on the highlights of her role so far, and gives a glimpse into the experiences that have shaped her journey.

What does your role as Project Manager at Erlang Solutions involve, and what have been some highlights so far?

Working as a Project Manager at Erlang Solutions is never dull. I had the opportunity to join a fascinating project focused on developing an intelligent virtual assistant for MUSE, the Italian science museum. My role spans multiple responsibilities, combining project management, Scrum Master duties, and product management.

Beyond building something innovative, we also faced the added complexity of a language barrier. Optimising a chatbot for accuracy required us to rethink how retrieval and validation function when the primary knowledge base is not in English, but in highly specialised Italian scientific language curated by museum experts.

In close collaboration with EbitMax and MUSE, we ensured that the system accurately reflects a carefully curated and continuously evolving knowledge base, while supporting interactions in Italian, German, and English.

What do you enjoy most about working at Erlang Solutions?

What I enjoy most is working closely with my team—exchanging ideas, solving problems, and learning together. I feel fortunate to collaborate across all business units, where everyone contributes to improving Tourio, our product. I also appreciate the opportunity to create new processes, continuously learn, and grow while tackling new challenges.

Most importantly, I value the flexibility of remote work. I used to travel extensively as a digital nomad; now I’m more settled, but living in a place with limited job opportunities makes this role even more meaningful to me.

Outside of work, how do you like to spend your time?

Outside of work, whenever the wind picks up, you’ll find me kitesurfing with my friends and my boyfriend. Before joining Erlang Solutions, I worked as a kite instructor, and I still occasionally teach on weekends.

When it’s not windy, I stay active with calisthenics or spinning at the gym. Sundays are usually spent cheering on my boyfriend at his local football matches. I also travel frequently to Hungary to spend time with my family and my dog—or to any destination where I can get back on the water.

Final thoughts

A big thank you to Viktoria for sharing her story with us. From leading collaborative projects to embracing new challenges, her approach reflects the curiosity and drive that shape our work at Erlang Solutions.

Stay tuned for more Meet the Team stories, where we continue to spotlight the people behind the technology.