Tourio

A trustworthy AI guide for spaces where accuracy matters.

Tourio AI guide for museums

Real-time answers, grounded in your content, delivered where your visitors already are.

Tourio is an AI-powered visitor guide for museums, galleries and exhibition spaces.

Designed to engage visitors with personalized, real-time interactions while ensuring accuracy and trustworthiness, Tourio delivers instant, language-localized answers to visitors’ questions, deepening their connection to the exhibition.

Using our proprietary testing suite you can curate and control the content.

As a result, Tourio delivers real-time, conversational answers grounded in sources you provided, helping reduce the risk of hallucinations and improve answer quality.

 

Delivery tailored to your needs

    Integration with your app

    Many institutions already have custom applications but are not yet using their full potential.

    Your existing app holds more potential than you’re using. Tourio integrates seamlessly with your current ecosystem, adding an intelligent AI layer that transforms your app from a simple tool into an engaging, in-person guide.

    Via Messaging Apps

    Providing Tourio AI guide via popular messaging apps, like WhatsApp, prevents “app fatigue”.

    Your visitors won’t need to download yet another application or register for a new service, all they have to do is connect to your guide with the communicator they already have and know.

    Fully Custom App

    If your organisation is ready to take the next step and develop a fully custom application, we’re here for you.

    Our team can help you scope, plan and build a perfect app. The end-to-end service can include project management and front-end design, whatever you need.

    Via Web Browsers

    Tourio can also work via browsers. This solution is perfect especially for institutions that provide their visitors access to laptops or computers as well as digital kiosks.

    Upgrade your LLM tool

    If your organisation is already using an AI tool for visitors, but you worry about the accuracy, let us help.

    Our proprietary testing suite is easy to integrate with and lets you upgrade models, helping you provide more accurate answers to your visitors.

    Delivery tailored to your needs

    Integration with your app

    Many institutions already have custom applications but are not yet using their full potential.

    Your existing app holds more potential than you’re using. Tourio integrates seamlessly with your current ecosystem, adding an intelligent AI layer that transforms your app from a simple tool into an engaging, in-person guide.

    Via Messaging Apps

    Providing Tourio AI guide via popular messaging apps, like WhatsApp, prevents “app fatigue”.

    Your visitors won’t need to download yet another application or register for a new service, all they have to do is connect to your guide with the communicator they already have and know.

    Fully Custom App

    If your organisation is ready to take the next step and develop a fully custom application, we’re here for you.

    Our team can help you scope, plan and build a perfect app. The end-to-end service can include project management and front-end design, whatever you need.

    Via Web Browsers

    Tourio can also work via browsers. This solution is perfect especially for institutions that provide their visitors access to laptops or computers as well as digital kiosks.

    Upgrade your LLM tool

    If your organisation is already using an AI tool for visitors, but you worry about the accuracy, let us help.

    Our proprietary testing suite is easy to integrate with and lets you upgrade models, helping you provide more accurate answers to your visitors.

    Why choose Tourio?

    Using conversational AI fine-tuned on curated and controlled content, Tourio greatly reduces the risk of hallucinations whilst it increases the quality and relevance of the answers. Learning about the users, Tourio provides personalized, real-time recommendations and answers to the visitor’s questions as well as behavioural insights for the institution. 

    Integration & Flexibility

    Tourio is a fully customisable solution. The guide can be integrated with your existing application,  provided via third-party messaging apps (e.g. WhatsApp) or web.

    Answer Quality & Validation

    Ensure responses stay relevant and accurate. Tourio evaluates answers against your knowledge base, helping identify gaps and reduce incorrect or irrelevant outputs.

    Knowledge & Content Control

    Upload, manage, and refine your knowledge base with full control over what topics the AI can reference. Keep responses aligned with your content and institutional voice at all times.

    Access Control

    Tourio provides ticket and access verification, making sure that no outsiders use your app. You also have full control over the topics and usage limit.

    Multilingual Experience

    Deliver consistent, high-quality answers across multiple languages. Tourio is designed to perform well beyond English-first use cases.

    Management & Auditability

    A searchable message archive and full audit trail give you visibility into how the system is used and where improvements are needed.

    Guided Discovery

    Enhance the visitor journey with contextual suggestions. Tourio can recommend related topics based on what users are exploring, encouraging deeper engagement and better visitor experience.

    Accessibility Enhancement

    Support a wider range of visitor needs with built-in speech-to-text and text-to-speech capabilities. Tourio enables more accessible interactions, including for visually impaired visitors, making your content easier to explore for everyone.

    MUSE and UranIA

    Erlang Solutions supported the delivery of a real-time AI visitor guide, enabling accurate, reliable interactions in a live public environment.

    Read Case Study
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