Erlang

Support

We offer a variety of support plans to our customers, and we work in close partnership with Ericsson if you require support on Erlang VM or OTP. Whatever your project or specific needs, there are a number of ways that we can help:

360˚ Support

Tech support is a fundamental part of any project. Planning a new project, mid-development, migrating to a new platform/version of Erlang/OTP or simply supporting a working production environment; whatever stage you’re at, our expert advice on application design and implementation is available on tap.
 

Enjoy the benefits of privacy and an SLA and know that any patches and workarounds will be built into the next release. We support all Erlang/OTP systems, any enterprise distro applications (Cowboy, Lager, Folsom, Exometer, Rebar3, etc), those from the Ericsson distribution plus diverse hardware and software platforms.

Support plans

Support plans are tailored around you – get in touch to discuss what you need. Flexibility is important, so we’re happy to tailor these plans to work around individual needs. Read our Support Plan Overview to learn about the major features in our standard support plans:

Enterprise: mission-critical 24/7 systems

  • The best plan for organisations with mission-critical Erlang/OTP-based systems
  • Highest priority for responses to all your logged issues
  • Widest range of Erlang/OTP applications/components
  • 5 user accounts to manage logging/monitoring issues on the ESL ticket tracking system
  • Consultative support hours and trouble tickets
  • Guaranteed resolution plan in one working day if the issue not resolved in the first instance

Business: business-critical systems

  • Those with existing production Erlang/OTP projects, crucial to business
  • For business projects pre- and mid- development
  • 2 user accounts to manage logging/monitoring issues on the ESL ticket tracking system
  • Consultative support hours and trouble tickets consistent with expected usage
  • Guaranteed resolution plan in three working days if the issue is not resolved in the first instance

Basic: early adopters & small scale usage

  • Simple design for small-scale usage such as pre-funded start-ups and non-essential developments
  • 1 user account to manage logging/monitoring issues on the ESL ticket tracking system
  • Erlang/OTP language only and specific platforms listed on supported environments
  • Limited number of consultative support hours

Extended: any Erlang/OTP version, platform,
or application

  • For Erlang/OTP versions on any platform, or Erlang/OTP-based open-source applications
  • Catch-all plan covering technical configurations excluded from other plans detailed above

  • Moving an existing Erlang/OTP environment to new platform, testing, on-going support and tested upgrades as future versions are released
  • Any open source or proprietary Erlang applications and systems
  • Technical expertise for older versions of Erlang/OTP that go beyond three most recent major releases
  • Mainly for technical environments with other Erlang open-source or third-party proprietary systems
  • Tailored to individual needs

Be supported

Get in touch to work out what you need:
support@erlang-solutions.com

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